F.A.Q.

To be able to make purchases on Orthodontics H.D. you need to register on the website. To do this, simply click here and fill in the various fields of the online form.

The procedure is completely guided and the system detects any errors in the input phase and suggests the changes to be made to ensure a complete and correct registration.

The data entered can always be modified and deleted by the user, so in the event of any errors or modifications, the Customer will always have the possibility to rectify them.

The collected data are treated in accordance with the Privacy Code. To view the information on personal data click here.

Once registered, an email is sent to the email address indicated in the registration procedure. This email contains the login credentials which are the username and password.

The credentials provided must be entered for subsequent accesses unless the user wishes to save the username and password so as not to have to type them every time.

Once logged in, simply identify the products of interest, specify the quantity and add them to the cart by clicking on the icon with the corresponding shape.

Each time the quantity of products is added to the cart, it is possible to carry out the so-called check-out, or confirm the order, or continue shopping if you need additional items.

As items are added to the cart, you will be able to see them displayed in the appropriate box indicating the quantity and the relative unit and total amount.

The Customer has the possibility to modify the products and quantities indicated up to the moment of final confirmation.

The Orthodontics H.D. has a powerful internal search engine. Simply type the product name or its code in the entry box located at the top right, marked with a magnifying glass symbol, to launch a search on the entire online database.

Shipments are made by express courier. Delivery in most cases is made within 1/2 working days of the order fulfilment. The order is processed within approximately 2 working days from the correct receipt of payment.

For European and non-European destinations the contribution varies according to the delivery area.

Once the desired purchases have been added to the cart, the order is confirmed, or checked out.

The check-out consists of various phases which are aimed at verifying the correctness of the information indicated in relation to the buyer, the shipping address, the nature and quantity of items purchased, their unit and overall price, the methods of shipping and payment.

The user views various screens that group the elements indicated and which are intended to ensure absolute transparency and maximum control of purchases made on the website of Orthodontics H.D.

In this phase, the user has the additional possibility of modifying the items and quantities in the cart. It will also indicate the shipping methods by displaying the relative cost, if applicable. All these items are analytically indicated in the total amount including all applicable taxes or duties.

To know the complete conditions of sale click here.

To ensure the Customer of the certainty and correctness of his purchases, at the end of the check-out, a page appears containing all the data previously entered with the final total price (so-called order form). This summary is called the order confirmation page where it will be necessary to click on the order confirmation button.

Once confirmed, the system will automatically send an order summary by email, which will be followed by the final order confirmation by Orthodontics H.D relating to the available material. The Customer can then proceed with the payment, according to the chosen method.

These data are also always accessible and can be consulted by the user by logging on to the website with the ability to conveniently check the order history.

To know the complete conditions of sale click here.

Payment of the price of the products can be made by the Customer after receiving the final order confirmation from Orthodontics H.D. by advanced wire transfer or by credit card (Visa and MasterCard).

In case of payment by wire transfer, the bank details will be contained in the order confirmation issued by Orthodontics H.D.

The reason to be reported on the bank transfer must indicate: the order number and the sender’s header.

Credit cards accepted are Visa and MasterCard.

Orthodontics H.D. will send the order confirmation together with the link to the payment page hosted on the Nexi website.
This page shows the name of Orthodontics H.D., the amount of the transaction and the order number; the customer must enter the credit card details to be used for payment (card number, expiration date and control code).

The Nexi website uses an SSL protocol that encrypts the financial information entered in order to prevent malicious third parties from entering the communication channel and misappropriating the data entered.

The new products and product lines, as well as the latest technological innovations can be easily consulted in the appropriate box on the home page.

The price list of our e-commerce catalogue is constantly updated, so the amounts indicated correspond to the latest prices in force. The prices indicated on the Site do not include VAT, unless otherwise specified.

Of course, it is enough to indicate the preferred delivery address and the courier will deliver the products to the location indicated.

Our products are provided with the relative technical data sheets that illustrate the suitable methods of use of instruments. In any case, our Customer Service is available to customers to clarify any further doubts about the best use.

Orthodontics H.D. guarantees the absence of any defects and the proper functioning of the supplies offered for a period of 12 months from their delivery.

During the warranty period, the Products and their accessories will be repaired or replaced by Orthodontics free of charge for either spare parts or labour.

The shipping costs of sending faulty Products to the laboratory by the Customer for technical assistance, will be entirely borne by the Customer, while those relating to the return will be entirely borne by Orthodontics.

For more information on the warranty see the General Conditions of Sale.

Of course, the procedure is very simple. Just call +39 051 6231626 or send a fax. to the number +39 051 6230472 and indicate the articles and the desired quantity.

We invite you to read the General Conditions of Sale.

The Customer cannot, under any circumstances, benefit from any right of withdrawal on products purchased from Orthodontics H.D.